Member-only story
Designing Revenue
How To Intentionally Design A Money Making Product Machine
Design Is Good For Business
The good news is that Design makes businesses money. The bad news is that not everyone knows how to apply that to their business.
“My board doesn’t want me to do user testing because they say there’s no ROI on that type of work” — Director of Product who’d prefer to remain anonymous.
When I hear this insanity I want to pull out my hair. Even though report after report has found a high correlation between how strong companies are at design and superior business performance, there’s still a lag on how quickly this is adopted in all organizations.
Top performers in these surveys increased their revenues and total returns to shareholders (TRS) substantially faster than their industry counterparts did over a five-year period — 32 percentage points higher revenue growth and 56 percentage points higher TRS growth for the period as a whole.
According to DMI, “design-centric” companies outperformed the S&P 500 by 211%. “Every dollar spent on UX brings in between $2 and $100 in return.”
